purchasing from (or using) this website you are deemed
to have accepted and agreed to be bound by the 'Terms
and Conditions' as set out here. Please read each
The greatest care has been taken in the
development of www.naturalhealthpharmacy.com and its content.
However no warranty of any kind is given or implied,
except that there has been no wilful negligence. To the
greatest extent permissible in law, www.naturalhealthpharmacy.com,
associated parties, their directors and employees shall
not be liable for any loss or claim arising directly or
indirectly from the use of this website, except in the
case of the wilful negligence of the company, its
directors or employees.
The term 'we' is used here to denote www.naturalhealthpharmacy.com,
and associated parties.
have taken all reasonable efforts on the accuracy of
product information on this site but make no warranties
or representations of any kind on the accuracy of such
information. Information on this site must not be relied
upon. For advice on medication speak to a pharmacist or
cannot be responsible for any losses arising from the
use or inability to use the website, or resulting from
unauthorised access to, or alteration of your
transmissions or data in circumstances which are beyond
cannot be responsible for any loss of profits, wasted
expenditure, corruption or destruction of data, or any
other loss which does not directly result from a wilful
error on our part.
make no promise that the website will be uninterrupted
or entirely error-free. Because of the nature of the
Internet, this shopping online service is provided on an
"as is" and an "as available" basis. You will be held
responsible if you breach these terms and conditions of
use, and will reimburse us for any loss that may arise
due to wilful misuse.
This does not affect your statutory rights as a
The information available at the www.naturalhealthpharmacy.com
website is not a substitute for Professional Medical
Advice. Please consult your Doctor, Pharmacist or other
Healthcare Professional if you are unsure about the use
of any medication, or the use of any information on this
website. Always read the label and inserts of any
Products displayed on this website can be ordered ONLINE
placing an order, you will receive an email stating that
the order has been 'processed', 'declined' or
'cancelled'. This preliminary email does not guarantee
delivery of the goods. Goods are only confirmed as
shipped when you receive a 'completed' email, meaning
your order has been dispatched.
mainly deliver within the UK and Ireland. In
some circumstances if for any reason the shipping has
been calculated inaccurately due to reasons of location
or anything outside our control, we will inform you and
propose a solution. Once received, your order is put
together by our dedicated staff, and where appropriate,
by our pharmacists who are members of the Royal
Pharmaceutical Society of Great Britain. Orders are
generally dispatched by Royal Mail or by Courier. Royal
Mail recorded or Couriers will require a signature, and
will deliver between 9am and 5pm on weekdays only.
Please specify an address where someone will be able to
sign for your goods between these hours. We reserve the
right to change postal methods if circumstances require
it. Occasionally your order will be sent in multiple
dispatches (e.g. due to stock levels, difficult to
package goods, etc.). Every effort will be made to
deliver within the time stated. However, we accept no
liability for any loss caused to you by late delivery.
If the goods are not delivery are not delivered on time,
please contact us by phone ( 0800 043 7998 or +441603 454 992) or
email. We will ensure that you receive your order as
quickly as possible. This does not affect your statutory
rights as a consumer.
We offer a free delivery service on all UK bound orders above £40 which weigh less than 1kg. If your order weight exceeds 1kg, you would be charged for the excess.
Delivery charges are calculated based on the actual weight (or volumetric weight) of individual items ordered and the delivery address the items are being sent to.
We cannot guarantee delivery timescales due to third-party delay.
In general orders sent within the UK arrive within 1-2 working days of being dispatched.
Should you require large quantities of a particular line, please contact us for availability, tailored pricing and delivery charges.
All prices are in pounds sterling (£UK).
Ordering from within the UK, all major Credit Cards and
Debit Cards are acceptable.
Payment is normally debited from your account within 48
hours of your order.
Cheques or Postal Orders can be accepted (instructions
for this are emailed to you on acceptance of your
order). Goods will only be released on cleared funds.
We have a total
satisfaction guarantee policy. If for any reason you are
not happy with a product please let us know within 3
days of its arrival by phone. Goods must be returned
within 7 days of its arrival in their original packaging
and have not been tampered with in any way. A handling
and management charge of 10% will be deducted from the
value of returns. The handling and management charge
will be waved if the products have been sent in error or
are faulty. Please pack securely and also insert a note
for reason of return and post to the following return
117f Ipswich Road
Any complaints need to be sent to our complaints department
in writing only. Please have the following information in the letter.
Your Name, Contact telephone number, email, contact address,
order number if relevant.
Send your letter of complaint to
117f Ipswich Road
All rights in the designs and information are protected
by copyright, trademarks and other intellectual property
You may view, copy and print portions of our website for
the sole purpose of placing an order. The materials on
the website may not be used for any other purpose.
will use the information which you provide and the
record of items you buy to constantly monitor and
improve the service we offer. Any such use will be in
accordance with our
The website may
contain links to other websites which are not controlled
or maintained by us. These links are provided for your
convenience only. We are not responsible or liable for
the content of those sites.
We may change
or withdraw any part of our website, or may refuse you
access to the website at any time if we consider it
If any of these
terms and conditions are held to be invalid, then the
validity of the remaining provisions shall not be
These terms are
governed by the laws of England and any disputes will be
decided only by the courts of England.
We reserve the right to modify our
Terms & conditions subject to current laws.